Office Hours Archive
Office Hours – November 20, 2024
VIEW RECORDING – 61 mins (No highlights)
Technical issues and updates @ 0:00
The meeting began with technical issues, including difficulties with audio and video. Jessie was having internet and computer problems that prevented her from fully participating at first. The group discussed the recent changes to the website, including the transition from “Coaches Harbor” to “My Coaching Office” and the improved design and functionality of the website.
Marketing strategies and challenges @ 11:19
Ali shared insights from a marketing expert she had consulted, who emphasized the importance of meeting potential clients where they are emotionally rather than just promoting the “promised land” solution. The expert advised focusing on addressing clients’ symptoms and pain points first before guiding them to the offer. Ali also discussed the challenges of feeling like she was in the “friend zone” with her marketing efforts and not getting the desired engagement.
SEO course and website updates @ 27:16
Jessie proposed doing a 30-day SEO challenge with the group to help them improve their website optimization and content. She explained how the group could leverage the discussion forums and drip content features on the website to create an interactive course. Jessie also clarified the changes to the website structure and branding, including the transition to “My Coaching Office”.
The group discussed next steps, including ensuring everyone has access to Google Analytics and setting up the SEO course. They acknowledged the significant work Jessie had done on the website updates and agreed to provide feedback during the course to help refine the process. The group also discussed strategies for gaining more clients and followers on social media platforms like TikTok.
Office Hours – October 30, 2024
VIEW RECORDING – 60 mins (No highlights)
Sharing contact information @ 0:00
Bruce reviewed the contact information he collected from his recent presentation, and Coach’s Harbor Morse provided guidance on how to transfer the contacts to Coaches Harbor’s systems and nurture the leads.
Bruce’s presentation recap @ 1:19
Bruce shared that his recent presentation at the library went well, with good audience participation. He received a $100 check for his speaking engagement, and is now considering how to build on this initial presentation to create a follow-up program or series.
Exploring social media platforms @ 16:36
The group discussed their various social media profiles, including TikTok and Instagram, and shared tips on how to effectively leverage these platforms to promote their work and support each other’s content.
Jessie shared that she and her husband have recently sold their boat and purchased 25 acres of land in Alabama, where they are setting up a retreat space with tiny homes. She described their plans to slowly build their dream home on the property while enjoying the natural surroundings.
Upcoming meeting plans @ 51:46
Coach’s Harbor Morse and Ali Wilks agreed to connect offline to discuss plans for Ali to present something she has recently learned to the group next week.
Office Hours – October 23, 2024
VIEW RECORDING – 64 mins (No highlights)
Bruce’s Certification Success @ 0:00
Bruce shares that his RCI certification application was accepted, and he is now set to receive a $125 discount on the certification. The group celebrates this as a win for Bruce.
Scheduling Challenges and Absences @ 0:39
Coach’s Harbor Morse discusses a scheduling issue, as one participant (Jessie) is unable to attend the meeting due to a family emergency. Another participant (Ally) is trying to connect but is stuck in traffic.
Dolores’ Job Offer Dilemma @ 1:40
Dolores shares that she has received a competing job offer, which is causing her to reevaluate her current position. The group discusses the pros and cons of accepting the new offer versus staying in her current role.
Ally’s Plans for Evergreen Courses @ 3:32
Ally mentions that she plans to create some evergreen courses, including meditations and emotional freedom technique (EFT) videos, that she can sell on her website.
Panic Attacks and Coping Strategies @ 4:13
Coach’s Harbor Morse shares that she experienced several panic attacks recently and regrets not reaching out to Ally for help with EFT techniques. Ally emphasizes the importance of reaching out for support during such episodes.
Discussing a Difficult Situation with David @ 5:08
Coach’s Harbor Morse provides details about a challenging situation involving a student (David) and his feedback on her work with another student. The group discusses the appropriate boundaries and expectations for her role as an RCI instructor.
Organizing and Monetizing Digital Content @ 13:07
The group explores strategies for Ally to organize and monetize her existing digital content, including using tags, funnels, and drip content to engage her audience and generate revenue.
Bruce’s Upcoming Presentation and Marketing Strategies @ 26:22
Bruce shares details about an upcoming presentation he is giving and seeks advice on how to market the event, including using the neighborhood app, Meetup, and potentially having past clients share their experiences.
Dolores’ Struggles to Attract Clients @ 44:53
Dolores expresses a need for more clients and the group discusses potential strategies, such as the RCI 24-hour challenge, reaching out to local organizations like the YMCA, and leveraging past successful coaching experiences.
Reflections on Certification and Coaching Progress @ 57:33
The group discusses the certification process, including the importance of submitting high-quality recordings and the value of coaching clients, even when progress is not immediately visible.
Office Hours 10/18/24 – October 17 ADD YOUTUBE VIDEO EDIT AND REVISE DESCRIPTION
VIEW RECORDING – 84 mins (53 mins of highlights)
Troubleshooting Groundhog software license @ 0:01
Jessie and Coach’s Harbor Morse discussed an issue with verifying the Groundhog software license. They walked through the steps to log into the Groundhog account and locate the license information, emphasizing the importance of properly managing software licenses.
Frustration with unresponsive client @ 5:23
Coach’s Harbor Morse shared a frustrating conversation with a client, Bruce, who had not completed the necessary tasks to move forward with building his website. They discussed the importance of clients taking ownership of their responsibilities in the process.
Introducing funnels and automation @ 38:43
Coach’s Harbor Morse provided an overview of sales funnels, including benchmarks, actions, and the use of tags to segment contacts. She walked through an example funnel template and emphasized the importance of defining the ultimate goal before building out the funnel steps.
Leveraging ChatGPT for marketing @ 1:06:00
Jessie discussed how to effectively use ChatGPT as a marketing assistant, suggesting that users define specific personas and objectives for the AI to tailor its responses accordingly. She highlighted the versatility of ChatGPT in creating content, emails, and other marketing materials.
Troubleshooting client’s website access @ 1:16:48
The group worked to help Bruce access his website’s backend tools, walking through the necessary steps to log in and navigate to the relevant sections. They provided guidance on how to properly set up and utilize the available features.
Office Hours – October 02, 2024
VIEW RECORDING – 64 mins (No highlights)
Coping with loss and life changes @ 0:00
Dolores discusses struggling with motivation and feeling like she’s not making progress, especially around the anniversary of her daughter’s passing. Coach’s Harbor Morse provides empathy and encouragement, noting that major life events can significantly impact one’s drive and momentum, and that it’s important to be patient and compassionate with oneself during difficult times.
Exploring new content ideas @ 6:43
Dolores shares a new idea for creating a series of videos telling the romantic stories of famous historical couples. Coach’s Harbor Morse is enthusiastic about this concept, noting it could be an engaging and unique way to connect with an audience. They discuss the potential of using TikTok’s live streaming features to facilitate interactive discussions around relationship topics.
Leveraging social media platforms @ 23:00
The two explore strategies for repurposing existing video content across platforms like YouTube and TikTok. They also discuss the benefits of TikTok’s live streaming capabilities, including the ability to bring guests onto a panel and facilitate real-time conversations. Coach’s Harbor Morse shares insights from her own experience building an audience on TikTok.
Navigating political divides @ 59:04
Dolores and Coach’s Harbor Morse touch on the challenges of having respectful political discussions, especially within personal relationships. They emphasize the importance of curiosity, empathy, and avoiding confrontation when engaging with those who hold different views.
Recap and next steps @ 1:03:44
The meeting concludes with a plan to cover the topic of funnels in their next session. Coach’s Harbor Morse encourages Dolores to continue exploring new content ideas and platforms, and offers ongoing support and a listening ear during difficult times.
Office Hours – September 18, 2024
VIEW RECORDING – 61 mins (No highlights)
Technical issues and updates @ 0:00
Coach’s Harbor Morse discusses recent technical issues they’ve been experiencing, including problems with duplicating websites and getting sites to work properly. The team has been working diligently to resolve these problems and ensure everything is functioning well before handing off to clients.
Introducing new member Bruce @ 1:02
Bruce Graham, a new member, is introduced to the group. He shares his background as a student, coach, and former private investigator, and how he is transitioning into relationship coaching.
Dolores’ struggles with getting clients @ 8:47
Dolores expresses frustration with her recent discovery calls, where potential clients were looking for advice rather than coaching. The group discusses strategies for handling these situations, such as asking questions to understand the client’s goals and guiding them towards self-discovery rather than providing direct advice.
Jessie’s progress with a nutritional coach @ 21:31
Jessie shares that she has started working with a nutritional coach who is helping her address past trauma and its impact on her eating habits. The group is excited for Jessie’s progress and the holistic approach her coach is taking.
Comprehensive SEO course and marketing plans @ 24:45
The group discusses Jessie’s comprehensive SEO course that she has developed, and the plan to offer it to members for free while charging a fee for non-members. They also explore ideas for using TikTok Live to provide laser coaching sessions and build exposure for the coaches.
Challenges for single women in dating @ 53:30
The group discusses the challenges that single women, especially in their 40s and 50s, face in finding suitable partners. Topics include the prevalence of hookup culture, the difficulty of transitioning from online dating to in-person connections, and the perception that “good men” are hard to find.
Leveraging ChatGPT for content and speech writing @ 56:00
Jessie shares how her husband has been using ChatGPT to assist with various tasks, such as getting supply lists and advice for home improvement projects. The group discusses the potential for using ChatGPT to help with writing speeches and content for their coaching businesses.
Office Hours – April 10, 2024
VIEW RECORDING – 70 mins (1 min of highlights)
Introduction and Portal Overview @ 0:00
Coach Harbor provided an overview of the coaching portal functionality, including how clients can communicate through profiles, share files and schedule appointments. Clients only see the coach and can join groups to connect with others.
Setting Up Products and Payments @ 12:08
The discussion focused on setting up products like single coaching sessions in the system. Clients are added as customers during purchase and redirected to calendars or contracts. Pre-payment was emphasized to avoid wasted time.
Using Tags and Conditionals @ 15:13
Tags can categorize clients and customize their experiences. Coach Harbor explained how to use conditionals to skip emails or funnels for tagged clients to prevent redundant marketing.
Coaching Strategies and Client Communication @ 28:40
Effective client communication methods were shared, including using profiles for sharing and groups for joint clients. Coach Harbor stressed building value during discovery sessions before revealing pricing.
Couples Coaching Techniques @ 34:00
Grouping couples as clients allows shared communication. Coach Harbor advised individual therapy alongside to address deep issues while coaching addresses relationship skills. Non-judgement is key to understanding all perspectives.
Reading Client Motivations and Issues @ 1:00:23
Julie learned the client’s motivations through thoughtful questioning inspired by Coach Harbor’s guidance. Codependency and trauma were uncovered, though progress requires the client’s timeline. Understanding drives helping clients move forward.
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Office Hours – March 13, 2024
VIEW RECORDING – 75 mins (No highlights)
The group discussed website issues and templates, with Harbor explaining various design options available through tools like Elementor and Canva.
Website templates and design @ 0:31
Harbor demonstrated how to use templates on Elementor and Canva to design website sections like the homepage and pricing page. Templately was also mentioned as an option for full site templates.
Funnels and lead capture forms @ 19:12
Harbor explained how to create funnels in the Business Suite to nurture leads after form submissions. Forms can be built in Gravity Forms or the web form in funnels. Tags and conditional emails were also covered.
Chatbots and content generation @ 1:09:04
The potential of chatbots like GPT-3 to generate content was discussed. While helpful for ideation, outputs require human editing and fact-checking. Specific prompts can influence style, audience and elements included.
Office Hours 3/6/24 – March 06
VIEW RECORDING – 74 mins (No highlights)
Introduction and welcome @ 0:00
The group welcomed new members and caught up on progress since their last meeting, with Karen working on her homepage and Julie committing to set up her calendar that night.
Homepage layout and design questions @ 15:53
Karen asked about layering photos on her homepage and was advised to try Canva first for ease of positioning, though Elementor could also work with more effort adjusting margins.
Coaches Harbor community features overview @ 23:58
The community features like profiles, friending, private groups and notifications were demonstrated, with D accepting a friend request as an example notification. Julie committed to explore notification settings.
Outsourcing website tasks and cost estimates @ 34:00
Julie expressed interest in outsourcing work, and Kim proposed training VAs, suggesting package pricing by task. Members agreed bundles priced accessibly for new businesses would help members get started more quickly.
Calendar integration and appointment tracking @ 1:01:00
Julie was reassured her Calendly appointments linked to Google Calendar would transfer to Coaches Harbor Calendar on setup. Incognito mode was recommended to preview sites as non-logged in visitors.
Website analytics and visitor tracking @ 1:06:20
While detailed analytics require separate tools, basic traffic data like page visits per contact and top referral sources are available in the Coaches Harbor back office reports section.
Email marketing metrics and broadcast reports @ 1:07:00
Broadcasts were distinguished from single emails, with open rates, clicks and individual recipient data viewable per campaign to optimize future outreach.
Office Hours 2/28/24 – February 28
VIEW RECORDING – 80 mins (No highlights)
Calendar integration overview @ 0:00
Coach’s Harbor Morse provided an overview of calendar integration within the business suite, explaining how to create calendars, set availability and notifications, and link calendars to scheduling pages, Google, and Zoom.
Strategy session script and objections @ 43:35
The discussion focused on avoiding getting drawn into clients’ issues during strategy sessions, and using scripts to keep conversations focused on goals and desired outcomes rather than current problems. Coach’s Harbor Morse emphasized the importance of not providing solutions prematurely.
The group discussed plans to upgrade servers to improve loading speeds within the business suite. Coach’s Harbor Morse explained they had avoided major costs previously but growth required investment to ensure a quality user experience.
Calendar reminders and notifications @ 59:06
Options for customizing reminder emails and notifications were explained, including using placeholder codes to personalize messages. Coaches could also choose how many reminders to send and at what intervals before appointments.
Multiple calendars for different offerings @ 1:03:00
When offering multiple services like classes and coaching, it was recommended to create separate calendars for each to avoid confusion and allow customizing booking links, forms and availability. This would also enable tracking bookings per program.
Contact management and note-taking @ 1:09:02
The system’s contact management features were covered, including how to access client notes and uploaded documents from within contacts. Paperless options like dictating to digital notes were also discussed.